This week on the blog, we hear from our newest board member, Susan Ashworth, about recent work and future plans to develop the Library's role at the University of Glasgow.
The University of Glasgow is investing £1 billion in a campus development which is largely focussed on the former Western Infirmary site in the west end of the city, however the first major new-build will be the Learning and Teaching Hub on University Avenue which will open in autumn 2019. The University of Glasgow Library is leading on the development of services for the Learning and Teaching Hub and we have been trying out a number of new initiatives in the Library to inform how we develop services:
Roving Support Model
The Library conducted customer research via an ethnographic survey, which identified the need for support across all floors in the Library. The Roving Student Ambassadors Team began delivering this new service in October 2017. The Team are highly visible, trained to assist with a wide range of queries and they also act as building ambassadors, assisting with accessing rooms and research spaces. The Team also provide a referral service for more specialised support including subject and research support.
Innovation in Library Spaces
The Library worked in partnership with students to deliver a space responding directly to feedback from students asking for a facility that enables Parents/Carers to use the Library with their children. The Lounge was opened in September 2017 providing study spaces as well as books, a soft play area and comfortable seating. It has proved very popular, with excellent feedback for further additions to the space.
The entrance floor to the Library was redeveloped in 2016 to provide a flexible, multi-use space with two small auditoria that students can book out to try out presentations, or for student societies to use. This level can also be used as an engagement space and we have hosted a number of events, including a Researchers Fair and a Human Book event, working with our Careers Service, which allowed students to “borrow” alumni as part of supporting career pathways - the alumni were live on the library catalogue which proved very popular.