Self-evaluation is an important diagnostic tool for any public service and it should be embedded in the work of libraries.
Self-evaluation needs to be supported by the ongoing collection of evidence relating to performance, value, and impact. It also supports the process of continuous improvement and enhancement. The evidence collected will vary depending on the quality indicator being considered and the context of individual library services.
The self-evaluation report for each quality indicator should be no longer than eight pages (A4). An additional two pages of references or hyperlinks may be supplied and single sheet answering the questions overleaf may be appended. The final question (any significant characteristics of the services) enables services to note any particular demographic, social or geographic facets that are distinctive.
The self-evaluation report should be succinct and to-the-point. It should open by addressing the overarching questions connected with the strategy and vision for the service and how that informs the particular quality indicator being examined. The report should present evidence to support the statements being made throughout and should seek to demonstrate the outcomes and impact of library service on individuals and communities.
